We keep all play scheme policies and procedures in a file on site and they are available for you to read on request.

Skip to: Arrival and Departure policy
Skip to: Behaviour Management policy
Skip to: Child Safeguarding policy
Skip to: Complaints Procedure and Contact Numbers

Arrivals and Departures Policy

The King’s House Play Scheme (TKHP) recognises that the safe arrival and departure of the children in our care is paramount.
The Session Leader will ensure that an accurate record is kept of all children in the Scheme, and that any arrivals or departures are recorded in the register. The register will be kept in an accessible location on the premises at all times. This process will be supplemented by regular head counts during the session.


Our staff will greet each child warmly on their arrival at the venue and will record the child’s attendance in the daily register straightaway.


Staff will ensure that parents or carers sign children out before they leave.
Children can only be collected by an adult who has been authorised to collect them on their registration form.
The child’s parents or carers must inform TKHP in advance if someone who is not listed on the registration form is to collect the child. The manager will contact the main parent or carer for confirmation if they have any concerns regarding departures.
The parent or carer must notify TKHP if they will be late collecting their child. If TKHP is not informed, the Uncollected Children policy will be followed.

Children under the age of 12 will not be allowed to leave TKHP unaccompanied, unless this has been discussed with the child’s parents and TKHP has received their written consent.

Children aged 12 and above will be allowed to leave TKHP unaccompanied. If a parent is unhappy with this arrangement they must discuss this with TKHP staff.


If a child is going to be absent from a booked session, parents should notify TKHP in advance.

Uncollected Children Policy

TKHP will ensure that all children are collected by a parent or carer at the end of each session. If a child is not collected at the end of a session, and the parent or carer has not notified us that they will be delayed, we will implement the following procedures:

Up to 15 minutes late: When the parent or carer arrives they will be reminded that they must call TKHP to notify us if they are delayed. The parent or carer will be informed that penalty fees will have to be charged (unless the delay was genuinely unavoidable).

Over 15 minutes late: If a parent or carer is more than 15 minutes late in collecting their child, the manager will try to contact them using the contact details on file. If there is no response from the parent or carer, messages will be left requesting that they contact TKHP immediately. The manager will then try to contact the emergency contacts listed on the child’s registration form. When the parent or carer arrives they will be reminded that they must call TKHP to notify us if they are delayed.

Over 30 minutes late: If the manager has been unable to contact the child’s parents or carers after 30 minutes, the manager will contact the local Social Care team for advice. The child will remain in the care of two of TKHP’s members of staff, on TKHP’s premises if possible, until collected by the parent or carer, or until placed in the care of the Social Care team. If it is not possible for the child to remain at TKHP’s premises, a note will be left on the door of TKHP informing the child’s parent or carer where the child has been taken (e.g. to the home of a staff member or into the care of a safeguarding agency) and leaving a contact number. A further message will be left on the parent or carer’s telephone explaining events.

Managing persistent lateness

The manager will record incidents of late collection and will discuss them with the child’s parents or carers. Parents and carers will be reminded that if they persistently collect their child late they may lose their place at TKHP.

Behaviour Management Policy

TKH Play Scheme uses effective behaviour management strategies to promote the welfare and enjoyment of children attending the Scheme. Working in partnership with parents, we aim to manage behaviour using clear, consistent and positive strategies. The Club rules are discussed regularly.

The Scheme’s designated member of staff responsible for behaviour management is Shola Peters.

Whilst at TKH Play Scheme we expect children to:

  • Use socially acceptable behaviour
  • Comply with the Club rules, which are compiled by the children attending the club
  • Respect one another, accepting differences of race, gender, ability, age and religion
  • Develop their independence by maintaining self-discipline
  • Choose and participate in a variety of activities
  • Ask for help if needed
  • Enjoy their time at the Club

Encouraging positive behaviour

Positive behaviour is encouraged by:

  • Staff acting as positive role models
  • Praising appropriate behaviour
  • Informing parents about individual achievements
  • Certificates for exceptional accomplishments
  • Offering a variety of play opportunities to meet the needs of the children attending the Club

It is inevitable that as children develop and learn, there are times when they need support and guidance to understand that their behaviour is not acceptable. Staff at the Club will try to determine the cause or triggers of the inappropriate behaviour to prevent the situation from recurring.

Dealing with inappropriate behaviour

Challenging behaviour will be addressed in a calm, firm and positive manner.

In the first instance, the child will be temporarily removed from the activity session. Staff will discuss why the behaviour displayed is deemed inappropriate.

Staff will give the child an opportunity to explain their behaviour, to help prevent a recurrence.

Staff will encourage and facilitate mediation between children to try to resolve conflicts through discussion and negotiation.

If the inappropriate behaviour appears to be as a result of boredom, staff will consult with the child to find activities that more fully engage them.

Staff will consult with parents to formulate clear strategies for dealing with persistent inappropriate behaviour.

If after consultation with parents and the implementation of behaviour management strategies, a child continues to display inappropriate behaviour, the Club may decide to exclude the child. The reasons and processes involved will be clearly explained to the child.

Physical intervention

Physical intervention will only be used as a last resort, when staff believe that action is necessary to prevent injury to the child or others, or to prevent significant damage to equipment or property. If a member of staff has to physically restrain a child, the manager will be notified and an Incident record will be completed. The incident will be discussed with the parent or carer as soon as possible.

If staff are not confident about their ability to contain a situation, they should call the manager or, in extreme cases, the police.

All serious incidents will be recorded on an Incident record and kept in the child’s file. This may be used to build a pattern of behaviour, which may indicate an unknown underlying cause. If a pattern of incidents indicates possible abuse, we will implement child protection procedures in accordance with our Child Protection policy.

Child Safeguarding Policy

TKHP is committed to building a ‘culture of safety’ in which the children in our care are protected from abuse and harm.

TKHP will respond promptly and appropriately to all incidents or concerns of abuse that may occur. TKHP’s child safeguarding procedures comply with all relevant legislation and with guidance issued by the Local Safeguarding Children Board (LSCB).

TKHP Designated Safeguarding Lead (DSL) is Shola Peters. Our DSL has lead responsibility for child safeguarding and coordinates child protection issues. And also liaises with external agencies (e.g. Social Care, the LSCB and Ofsted).

Forms of child abuse and neglect

Child abuse is any form of physical, emotional or sexual mistreatment or lack of care that leads to injury or harm. An individual may abuse or neglect a child directly, or by failing to protect a child from harm. The following are some signs often associated with particular types of child abuse and neglect. These types of abuse are more often found in combination than alone.

Emotional abuse

Emotional abuse is the persistent emotional maltreatment of a child so as to cause severe and persistent adverse effects on the child’s emotional development. It may involve making the child feel that they are worthless or unloved, inadequate, or valued only insofar as they meet the needs of another person. Some level of emotional abuse is involved in all types of maltreatment of a child, though it may occur alone.

Physical abuse

Physical abuse can involve hitting, shaking, throwing, poisoning, burning, drowning, suffocating or otherwise causing physical harm to a child. Physical harm may be also caused when a parent or carer feigns the symptoms of, or deliberately causes, ill health to a child.

Sexual abuse

Sexual abuse involves forcing or enticing a child to take part in sexual activities, whether or not the child is aware of what is happening. This can involve physical contact, including penetrative or non-penetrative acts, or non-contact activities such as showing children pornographic materials, sexual activities, or encouraging children to behave in sexually inappropriate ways.


Neglect is the persistent failure to meet a child’s basic physical and emotional needs. Neglect can involve a failure to protect a child from physical or emotional harm, ensure adequate supervision, allow access to medical treatment and failure to provide adequate food, clothing or shelter.

If abuse is suspected or disclosed

Where a child makes a disclosure to a member of staff, that member of staff will:

  • Reassure the child that they were not to blame and were right to talk to them
  • Listen to the child but not question them
  • Give reassurance that the staff member will take action
  • Record the incident as soon as possible (see below).

If a member of staff witnesses or suspects abuse, they will record the incident straightaway. If a third party expresses concern that a child is being abused, we will encourage them to contact Social Care directly. If they will not do so, we will explain that TKHP is obliged to and the incident will be logged accordingly.

Logging an incident

All information about the suspected abuse or disclosure will be recorded as soon as possible after the event.

The record should include:

  • Date of the disclosure or of the incident causing concern
  • Date and time at which the record was made
  • Name and date of birth of the child involved
  • A factual report of what happened. If recording a disclosure, it is essential to use the child’s own words.
  • Name, signature and job title of the person making the record.

The record will be given to TKHP’s DSL who will decide whether they need to contact Social Care or make a referral. If other staff feel that the incident has not been adequately followed up, they may call Social Care themselves.

Allegations against staff

If anyone makes an allegation of child abuse against a member of staff the allegation will be recorded in the Accident and Incident Log. Any witnesses to the incident should sign and date the entry to confirm it.

The allegation must be reported to the Local Authority Designated Officer (LADO) and to Ofsted. The LADO will advise if other agencies (e.g. police) should be informed, and TKHP will act upon the advice).

Following advice from the LADO, it may be necessary to suspend the member of staff pending full investigation of the allegation.

Promoting awareness among staff

TKHP will promote awareness of child abuse issues throughout its
staff training. TKHP will ensure that:

  • Its DSL has relevant experience and receives appropriate training
  • Safe recruitment practices are followed for all staff
  • All staff have a copy of the Safeguarding Children policy, understand its contents and are vigilant to signs of abuse or neglect
  • All staff are aware of their statutory requirements with regard to the disclosure or discovery of child abuse
  • Staff are informed of what to do if they suspect a child is being abused.
  • Staff aware of the Safeguarding File which is kept in the main office.


Complaints Procedure

At The King’s House Play Scheme we aim to work in close partnership with all parents to ensure the needs of their children are being met. However, if there is any aspect of the service being provided by The King’s House  that you are concerned about, please bring them to our attention.

Reporting a complaint

If a parent or individual has a complaint to make, they should inform one of the staff members who will then direct them to either the supervisor or manager. When a parent or individual has concerns these will initially be given verbally. As service providers we will ensure that all complaints  are investigated internally and the outcome will be reported back to those who have been affected (where appropriate).

If the complaint is not dealt with verbally, you can put the complaint formally in writing or by email to Shola Peters (Play Scheme Manager) on shola@thekingshouse.co.uk. We aim to deal with all complaints within 14 days.

Lastly, if a complaint is dealt with and parents are not satisfied  with the outcome they can contact Ofsted on:

0300 123 1231

The address is:


Piccadilly Gate

Store Street


M1 2WD

At The King’s House play scheme we believe all complaints should be taken seriously and dealt with a fair and professional manners in a way that respects confidentiality.

Contact numbers

Social Services: 020 8379 2507 or 020 8379 2230.

Social Services (Out of hours contact): 020 8379 1000.

LADO (Local Authority Designated Officer): 020 8379 2746/2850

LSCB (Local Safeguarding Children Board Development Officer): 020 8379 2767

Ofsted: 0300 123 1231

Edmonton Police Station: 101

NSPCC: 0808 800 500